Afterpay FAQ

How does Afterpay work?

Afterpay lets you pay for your order in four interest-free instalments, every two weeks. Choose Afterpay at checkout and you'll be taken to Afterpay to sign in or create an account.

Who can use Afterpay?

You'll need to be 18 or over, live in Australia, have an Australian delivery address and use an Australian debit or credit card. Afterpay approves each order and will show you your available spending limit when you check out.

What can't I buy with Afterpay?

Afterpay can't be used to buy gift cards.

How do returns work with Afterpay?

Our usual return policy applies. Once your return is processed, we refund Afterpay and they'll adjust your remaining instalments (or refund you if you've already paid in full). Afterpay refunds can take a few extra business days to show.

Got a question about a payment?

For questions about your Afterpay account or instalments, contact Afterpay directly at afterpay.com/en-AU/help. For anything about your order, email help@allbirds.com.au.