Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your shipping zip code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Our Return Policy

For the holiday season, returns or exchanges are on us till January 15th. Even if you've worn the goods out in the wild.

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns/exchanges can only be done in the country of purchase. And sales for Accessories and TrinoXO™ Face Masks are final.

Outlet Store Return Policy:

Our Full Price and Excess styles can be returned within 30 days, no questions asked. Same goes for Accessories that are unworn and in their original packaging. Returns can be made at our outlet locations only. 
One note: Sales for Imperfect Styles (minus Tree Breezers) are final.

Gift Exchanges

Uncle Pete gift you the same pair as last year? Not to worry. Send us your order number, shipping address and the pair you prefer instead to help@allbirds.com.au.

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country.

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: 1-800-861-509
Monday - Friday 7:00am AEDT -3:00pm AEDT
Email Us: help@allbirds.com.au