Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your shipping zip code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Our Return Policy

Something not quite right? Returns are on us, no questions asked within 30 days.

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns can only be done in the country of purchase. And sales for Accessories and TrinoXO™ Face Masks are final.

Gift Exchanges

Not your colour? Not to worry. Gifts can be returned within 30 days. Drop us a line at help@allbirds.com.au. The more information you provide about the gift giver, the better! Once we know the order number and customer information from the original order, we can request that a pre-paid return label be sent your way.

Please provide the size and colour of the new pair you'd like for the exchange. Let us know the best shipping address and we can send the new pair to you directly.

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country.

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: 1-800-861-509
Monday - Friday 6am AEDT - 3pm AEDT
Email Us: help@allbirds.com.au