Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your shipping zip code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Our Return Policy

30 days, no questions asked. Not bad, huh? If you’re not walking on clouds by day 30, you can return/exchange your shoes for free, even if you've worn them out in the wild!

Couple of things: Sock packaging has to be unopened. Accessories cannot be returned/exchanged. And returns/exchanges can only be done in the country of purchase. We all need a little fencing here and there.

Holiday Returns

Lucky you, we’ve extended our return/exchange window through January 31st for the holidays. Hop up to the free returns process at the top to take advantage.

Gift Exchanges

Uncle Pete gift you the same pair as last year? Not to worry. Send us your order number, shipping address and the pair you prefer instead to help@allbirds.com.au.

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country.

Still have questions?

Call Us: 1800-861-509
Tuesday - Saturday 6am-10am AEST
Email Us: help@allbirds.com.au