Refund policy

Our Return Policy

• The item must be in new, unused and as received condition, including original tags and packaging in order to receive a refund or exchange
• Please ensure the soles of shoes are clean before returning them
• Proof of purchase is required (e.g. receipt or online order confirmation number).
• Final Sale items cannot be returned. Final Sale items include gift cards, insoles, socks, underwear and any items marked as Final Sale on our website or in Allbirds retail stores.
• Returns are processed in the country of purchase.
• All returns should be shipped with tracking. We are not responsible for items lost during return shipping, and can not process your return until the item is received.
• We may investigate unusually high or suspicious return activity and can restrict an account where the returns process is being misused

Get Started on Your Return

Please contact us, in advance of your intentions to return an eligible product or if you have any concerns so that we can assist you with a smooth transaction. Please provide the following information in your email to us:

• Full Name
• Email
• Order Number
• Product you are returning
• Reason for return
• Exchange or refund preference

Returns are usually processed within 5-7 business days of receipt. Please note that failure to meet any of our return conditions may result in your request for a refund or exchange to be declined.

 *Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfilment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.