Privacy Policy

 Allbirds, Inc. (“Allbirds”) endeavors to protect your personal privacy and is committed to complying with all applicable privacy laws. This Privacy Policy addresses Allbirds’s practices regarding information collected from users of the web properties of Allbirds, including but not limited to all main and subdomains of allbirds.com, allbirds.co.nz and au.allbirds.com (collectively, the “Site”). This Privacy Policy does not address or govern any information-gathering, use, or dissemination practices related to information collected from you other than directly through or from the Site, such as from other websites, telephone, facsimile, postal mail, personal delivery, or other or additional offline means or media.

This Privacy Policy is incorporated into Allbirds’s Terms of Use for the Site by reference, as if set forth fully therein, which must be reviewed and accepted by you.

The Site is not intended for children under the age of 13. We do not knowingly collect information online from visitors in this age group.

If you have any questions about our privacy policies, please contact us at privacy@allbirds.com or call us at +1-888-963-8944. By providing your information to Allbirds, you signify your acceptance of the Terms of Use and agree that Allbirds may collect, store, use, disclose and otherwise handle your information as described herein.  If you do not agree to Allbirds handling your information as contemplated by this Privacy Policy, we may not be able to provide you with certain of our services.

Information We May Collect

Personal Information

For purposes of this Privacy Policy, “personal information” means any information or an opinion by which a living individual can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, utilizing an "Email to a Friend" feature, or signing up to receive emails about our latest products and services.

Browsing Information and Cookies

When you visit the Site, our web servers may automatically recognize certain non-personal information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.

If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.

How We Use Your Information

By providing personal information to us, we are better able to match your interests. Allbirds may use your personal information to process and fulfill orders, send emails to confirm your order status and shipment, to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions. In general, we use personal information collected on the Site for the specific purpose for which it was volunteered; a related purpose which you would reasonably expect; to help develop better products, and/or market, sell, or provide products and services; and to comply with any legal or regulatory requirements, process or provisions. In order to better serve you, we may combine information you provide to us on the Site with information from third parties, including demographic or public information.

How We May Share Your Information

We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with the products and services you seek from the Site. We may also share your mailing address and shopping history with other catalog mail companies.

From time to time, Allbirds may disclose the data collected through the Site, including personal information, to other persons or entities whom we believe trustworthy. In such cases we might exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. Additionally, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us. These services include:

  • Order fulfillment, warehousing, and delivery;
  • Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
  • Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
  • Payment processing services, fraud protection, and credit risk reduction; and
  • Legal, accounting, audit and other professional service providers.

    To learn more about behavioral advertising and your options with these practices, you can visit www.networkadvertising.org/choiceshttps://www.datalogix.com/privacy, and http://www.aboutads.info/choices.

    You agree that we may disclose your personal information to third parties located outside of the country in which you are located.  Allbirds is headquartered in the United States of America and has affiliates, service providers, subcontractors and business partners located in the United States of America and New Zealand. If we disclose your personal information to third parties outside of the country in which you are located, we will always take reasonable steps to ensure that these third parties treat your personal information in a manner that complies with both their local and your local privacy laws.  However, you acknowledge that we cannot control, and are not liable for, the acts and omissions of these third parties and cannot guarantee that they will treat your personal information in this manner.

    Allbirds may also disclose the data collected through the Site, including personal information, to another party with which Allbirds enters or reasonably may enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that Allbirds or its assets is acquired by another company, or due to any merger, reorganization or liquidation, you agree that your personal information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

    We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process.

    Managing Your Personal Information and Options

    You may use the Site without providing any personal information.

    We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from Allbirds, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by emailing help@allbirds.com.

    If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. If you would like to opt-out of receiving communication via postal mail, contact privacy@allbirds.com, or call customer service at +1-888-963-8944. Allbirds will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

    At your request, Allbirds will confirm what personal information it collects or holds about you, and will correct, update and/or remove such information. You may contact Allbirds for any of the foregoing at privacy@allbirds.com. If you ask that Allbirds stops using or sharing your personal information, we will honor that request. However Allbirds may retain records of your personal information for so long as it is reasonably required; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.

    You have a right to contact Allbirds if you wish to access any personal information that Allbirds may hold about you. We will respond within a reasonable time and may need to verify your identity.  We may also charge a reasonable fee for providing you with access to personal information we hold about you.  Please provide as much detail as you can about the particular information you seek in order to help us locate it. We will provide full reasons if we deny any request for access to your personal information. 

    Security

    The security of your personal information is important to us and Allbirds is committed to handling such information carefully. We maintain reasonable physical, electronic and We use secure socket layer technology to protect the security of your payment information and we encrypt your personal information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use reasonable and commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    The Site may also contain links to third party websites, for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. We are not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers, and any third parties.

    In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised in a manner that is likely to result in serious harm, we will notify you and your local privacy regulator of that development.

    Updating this Privacy Policy

    We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes.

    How to contact us

    All enquiries to this policy or privacy in general should be directed to the Allbirds Privacy Officer through one of the following contact points:

    Allbirds, Inc.

    Address:

    730 Montgomery Street

    San Francisco, CA 94111

    Telephone: +1 (888) 963-8944

    Email: help@allbirds.com

    Last Updated: 11/5/17

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